Storytel is an internet based digital subscription service that gives you
(hereinafter “You” or the “User”) access to audio books and e-books in Your mobile
phone or on
Your tablet or other device (the “Service”) pursuant to the terms and conditions of the
Agreement (the “Terms”). The Service is provided by Storytel Norway AS, corporate
practices regarding its collection, use and disclosure of certain information, including Your
personal information when we provide the Service to You. It serves to inform You about our
processing of Your personal information and ensure You that Your personal information is treated
with respect and in accordance with the applicable data protection legislation when using the
Service. Please note that providing Your personal information is a prerequisite to use the
You should always feel safe when sharing Your personal information with
Storytel. Storytel has taken the technical and organizational security measures that are
required to ensure that Your personal information is protected from unauthorized access, use,
modification and deletion.
2. PERSONAL DATA CONTROLLER
Storytel Sweden AB and Storytel Norway AS are the data controllers for the
processing of Your personal information handled by Storytel. Information on how to contact us
can be found in section 12.
3. WHEN DOES STORYTEL COLLECT PERSONAL DATA?
Storytel collects personal information about You when:
You set up an account with Storytel and use the Service,
You order an add-on service or a product from Storytel,
You register as a subscriber to Storytel’s newsletter,
You report errors or contact Storytel’s customer services for any other reason,
You link the Service to Your Facebook account or a similar third-party service
that independently controls personal information,
You answer a survey, including but not limited to customer satisfaction
questionnaires or marketing surveys or reply to communication from Storytel, or
It is otherwise necessary to manage the relationship between You and Storytel.
Storytel also collects information through our own or third-party cookies and
similar tracking technologies that may track Your activities and choices, i.e. when You use the
4. WHAT PERSONAL DATA DOES STORYTEL COLLECT?
When You set up an account with Storytel or contact Storytel’s customer
services, Storytel collects personal information about You. Basic user data that Storytel
collects includes Your name and/or user name, e-mail address and/or phone number and Your
payment details, to be able to provide you the Storytel service. Storytel may also collect data
regarding Your date of birth, gender and additional contact details such as Your address, in
order to facilitate contact with you by post if needed and to send you a birthday offer on your
special day Storytel may also collect personal information that You provide about Your family
members (including Your family members’ names, dates of birth and their interests), for the
purpose of sending marketing communications. When using the Service or any additional Storytel
services and products, and when visiting Storytel’s website, Storytel may also collect data
concerning usage, viewing and technical data, including Your IP address, the purpose for this
You signed up as an invoice customer, Storytel may also need to collect and process some of the
information You provide to Storytel’s payment service provider to facilitate such invoicing.
If You choose to link the Service to Facebook or a similar third-party service
that controls personal information, Storytel may collect and process information which You give
Facebook, or such other third-party, permission to share with Storytel, for the purposes of
enabling the sharing of the information.
Further Storytel may also collect and process Information that You provide
in public forums on Storytel’s website or to Storytel when You use Storytel’s website,
Storytel’s sites on third-party platforms such as social networking sites or link Your
profile on a third-party site or platform with Your personal account.
Storytel may also collect and process certain information related to Your
chosen method of payment. The personal information collected by Storytel for this purpose
serves to check Your eligibility to the Service and to identify Your method of payment.
However, as Storytel cooperates with third party payment service providers who operate
independently in systems separated from Storytel, no complete payment data, such as complete
credit card numbers, will be stored or collected by Storytel.
5. HOW LONG IS THE DATA KEPT?
Storytel will keep personal information regarding You only as long
as it is necessary, having regard to the purpose of the processing. This means that personal
information collected and processed for marketing purposes will be stored for as long as You
have an account and deleted twelve (12) months after Your subscription has ended unless You
have given Storytel Your voluntary consent to continue to process such data. In order to
monitor usage of gift cards and Free Trial periods, we will store the basic information You
have provided at sign up (Your name and/or user name, e-mail address and/or phone number and
payment details) for a period of twenty-four (24) months after Your subscription, use of a
gift card or Free Trial has ended. We will also, during the same period, keep Your personal
Storytel audio/e-book library information, to facilitate Your easy return. Storytel may
store data for longer if required by law or if required in order to monitor Storytel’s legal
interests, for example if there are ongoing legal proceedings.
WHY DOES STORYTEL PROCESS INFORMATION ABOUT YOU?
Storytel processes Your personal information for various purposes. Primarily,
Storytel processes Your personal information in order to provide, manage, develop and customize
the Service and its features, to manage the customer relationship with You and to meet security
and other statutory requirements. Your personal information may also provide the basis for
market and customer analysis, market research, statistics, business monitoring and business and
methodological development for Storytel. For those purposes your data will be anonymized and
aggregated. This may e.g. include processing of personal data for the purpose of creating
customer audiences on third party platforms.
Storytel also processes Your personal information to provide better and more
personalized offers and services. Personal information may, for example, be processed,
linked, segmented and analyzed in order, by means of targeted marketing, to provide
information, offers or recommendations on Storytel’s or its partners’ goods and services,
which are tailored to Your preferences, behaviors, needs or lifestyle. Storytel may also
analyze and combine the information about You to which Storytel has access via the Service
from Your online visits or other records (e.g. Facebook or other similar social media
providers) for purposes specified in this section. This collection and use of data is
conditioned upon your explicit consent.
In addition to the above, Storytel processes Your personal information to
prevent, detect and investigate potential prohibited or illegal activities, including fraud,
period or for any other offer or marketing campaign as the case may be).
7.WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
A majority of the personal information that Storytel processes about You are
processed because it is necessary for Storytel’s performance of the Terms, i.e. in order for
Storytel to be able to provide and administer the Service and its features. Such is the case
when Storytel processes, inter alia, Your contact information such as Your e-mail address or
Your phone number and information from the payment service provider.
Some of the personal information which Storytel processes are processed
based on a balance of interest, i.e. Storytel’s interest of processing the data outweighs
the impact and risk the processing may have on Your integrity. Such is the case when
Storytel processes Your data for marketing purposes (all the while you have an active
subscription) and when we store Your Storytel audio/e-book library information after your
subscription has ended.
Additionally, some data is processed based on Your consent. This is the case
for the processing of such data that Storytel gets access to via Your Facebook account,
profiling and for marketing of Storytel’s partners’ goods and services as well as marketing
after you are no longer an active user.
To the extent that processing is carried out on the basis of a consent, it
is voluntarily for You to give such a consent and You may at any time, wholly or partly,
withdraw Your consent. If You choose to withdraw Your consent, and Storytel’s processing is
such that it requires Your consent, the processing will be carried out in accordance with
Your most recently given consent.
8.DATA SECURITY AND INTEGRITY
The security, integrity and confidentiality of Your personal
information is all important to us. We have implemented technical, administrative and
physical security measures that are designed to protect Your personal information from
unauthorized disclosure, use and modification. From time to time, we review our security
procedures in order to assess the need to implement additional measures or to make technical
upgrades to existing procedures. Please be aware that, despite our best efforts, few
security measures are impenetrable, and we therefore kindly ask that You inform us
immediately of any suspicious activities that You notice in the Service.
9.WHO DOES STORYTEL GIVE THE DATA TO?
Storytel may disclose Your personal information to affiliates, business
partners and other third parties in order to fulfil the agreement with You or to fulfil
agreements with Storytel’s suppliers and partners.
Storytel may also disclose personal information to companies that process
personal information on our behalf, such as our IT system providers, customer service
companies and affiliates. If personal information is disclosed to such companies that
process data on Storytel’s behalf, Storytel enters into data processing agreements with such
parties in order to ensure that a high level of security for Your personal information is
Personal information may also be disclosed, if needed, to comply with
statutory legal requirements or requirements from authorities or agencies, to safeguard
Storytel’s legal interests or to detect, prevent, or pay attention to fraud and other
security or technical issues.
Your personal information may be transferred to or stored in a country
outside the EU/EEA. If Your personal information is transferred or stored outside the EU /
EEA, special safety measures will be taken, we will e.g. ensure that such transfer is
on data protection, for example through the use of data transfer agreements that includes de
standardized EU-model clauses for transfer of data adopted by the EU Commission and that are
available on the EU Commission’s website.
10.LINKS TO EXTERNAL WEBSITES
Information provided by Storytel may contain links to websites
operated or owned by someone other than Storytel. Storytel is not responsible for the
processing of personal information carried out on these websites. Storytel encourages You to
read through the information regarding processing of personal information that is available
at the respective website.
published on Storytel’s website. If any change requires Your consent, Storytel will obtain a
new consent from You.
RIGHT TO REQUEST INFORMATION AND CORRECTIONS ETC.
You have the right to be given free information about, inter alia, the
personal information that Storytel processes on You and for what purpose Storytel is
processing Your personal information (so-called record extract). Any such request for a
record extract must be made in writing and be signed by You. You also have the right, under
certain circumstances, to have information deleted.
You are also entitled to have inaccurate, misleading or incomplete data
corrected, anonymized or deleted. You are also entitled to request Storytel to restrict the
processing of Your personal information and to object to the processing. Furthermore You may
exercise Your right to data portability, which means that You have the right to receive the
personal information processed about You in a structured, commonly used and machine-readable
Please note that some of the rights above only may be exercised in certain
situations, e.g. the right to data portability, which only applies when the processing is
carried out on the basis of an agreement or a consent and if the processing is carried out
by automated means. In case You have any questions regarding how Storytel processes Your
personal information, want to exercise any of Your rights or want to know more about the
rights, You may contact us as indicated below.
E-mail address: email@example.com
Address: Attention: Storytel A.S Postboks 1900 Sentrum, 0055 Oslo S
If You do not want Storytel to process Your personal information for direct
marketing, You can give written notice thereof to Storytel. In each newsletter, You will
also be informed that You can opt out of receiving further newsletters.
You are also entitled to lodge a complaint with a supervisory authority if
You consider that Your personal information has been processed in contradiction with
applicable data protection legislation.
Last reviewed on 1 March 2018
Storytel Norway AS